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Care Gap Intelligence
Use real-world data and AI to understand where care is breaking down so medical affairs can focus where it can have the greatest impact—and measure improvement over time.
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ZAIDYN MEDICAL
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Book a demo
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Powered by agentic AI, Care Gap Intelligence reconstructs patient journeys and predicts which patients may be missing the right care.
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What you can do with Care Gap Intelligence
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Track care changes and impact over time
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Improve care over time with longitudinal care gap tracking that shows how care is changing, ties those outcomes to specific medical initiatives and gives medical affairs credible evidence of results.
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Focus strategy on high-impact needs
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Quantify and prioritize unmet needs by comparing real-world patient journeys with guideline-aligned care, then focus strategy on the HCPs, accounts and geographies where medical affairs can have the greatest impact.
Learn more
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Get to insight and action faster
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Bring claims, EMR, lab, SDoH and behavioral data together in a unified view, then translate that evidence into actionable intelligence for faster decision-making.
Learn more
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A unified, evidence‑based view of care gaps
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HOW IT WORKS
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Focus scientific efforts where they matter most
See the root causes of gaps in care
Replace fragmented analyses with a unified framework
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Built for the teams who shape scientific strategy
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Different roles. One intelligence platform.
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Medical Insights & Analytics
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Upcoming events
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See all events
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From scientific insight to impact | 2026
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Join us Aug. 26–Sept. 23 for a three-part webinar series exploring how connected insights, scientific engagement and outcomes can strengthen medical affairs impact on patient care.
Register now
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Fierce Pharma Week | 2026
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Fierce Pharma Week
Join us Sept. 14–17 in Philadelphia to see how ZAIDYN helps life sciences teams connect commercial, medical and content workflows to drive more coordinated decisions and execution.
Register now
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Resources
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RESOURCES
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How pharma can bridge care gaps with real-world data
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Read the article
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How 4 pharma companies drive medical affairs impact with ZAIDYN® Medical
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Read the case study
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Identify care caps and address health inequities to improve patient outcomes with ZAIDYN Care Gap Intelligence.
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Engage key opinion leaders with confidence and clarity with ZAIDYN Opinion Leader Intelligence
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Explore the ZAIDYN ecosystem
See how commercial, content, medical and patient intelligence come together in one life sciences platform.
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EXPLORE ZAIDYN
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How we support you
Get the level of support that fits your organization and grows with you. We work side by side with your teams to ensure smooth onboarding, strong adoption and faster time to value. Whether we run ZAIDYN together or help you take the reins, our experts stay close to help you prove value and build momentum.
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ONBOARDING
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Standardized data ingestion and validation
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Configure ingestion using predefined, reusable patterns, apply automated data quality checks and anomaly detection and enforce version control on data and analytical logic to lower operational risk and reduce reconciliation issues across teams.
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Integration and insight delivery
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Deliver analytics‑ready datasets to data warehouses, BI tools or CRM systems and ensure consistency of metrics, resulting in stable downstream systems and reduced support overhead.
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Thank you for requesting a download of the Release Notes. A representative will contact you within 48 hours. If you have any questions, please contact us.
AI and ML governance
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AI and ML capabilities in Care Gap Intelligence are embedded within a controlled, explainable framework. Models are explainable, feature engineering and predictions are versioned and reproducible, and there are no black box decision-making or autonomous actions, enabling advanced analytics without governance risk or compliance escalation.
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Thank you for requesting a download of the Release Notes. A representative will contact you within 48 hours. If you have any questions, please contact us.
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What is ZAIDYN Care Gap Intelligence?
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ZAIDYN Care Gap Intelligence is a patient care gap intelligence solution that helps life sciences organizations understand how patients move through the healthcare system, where care deviates from clinical guidelines and what unmet needs exist across diseases and patient populations.
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Who is Care Gap Intelligence designed for?
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Care Gap Intelligence is a patient care gap analytics software designed for medical affairs teams in life sciences organizations who need a consistent, data-backed foundation for decision-making on scientific priorities, MSL engagement and evidence generation.
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What problem does Care Gap Intelligence solve?
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Care Gap Intelligence replaces fragmented real-world evidence studies and anecdotal field insights with a single, consistent and continuously refreshable view of where patient care is breaking down, why it’s happening and whether medical initiatives are closing those gaps over time.
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How is Care Gap Intelligence different from in-house analytics builds?
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In-house builds typically take 12-18 months or more to reach production, often create an ongoing maintenance burden and may be hard to scale to new therapy areas. Care Gap Intelligence typically delivers initial insights in 12 weeks, depending on data readiness.
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Does ZAIDYN Care Gap Intelligence integrate with CRMs?
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Yes. Analytics-ready insights and data products integrate cleanly with downstream systems such as CRM, data warehouses and reporting tools, reducing reconciliation issues and support tickets.
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How does agentic AI support Care Gap Intelligence?
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Care Gap Intelligence embeds AI and machine learning capabilities within a controlled, explainable framework so agentic AI actions remain governed, transparent and aligned with medical affairs evidence standards and compliance requirements.
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Can Care Gap Intelligence scale across therapy areas and geographies?
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Yes. Standardized, reusable cohort and journey frameworks apply consistently across diseases and regions—enabling cross-brand and cross-geography comparisons without repeated configuration or redevelopment.
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Is Care Gap Intelligence a one-time analysis?
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No. Care Gap Intelligence is a refreshable, ongoing capability. Cohort definitions, journey logic and analytical models are standardized and reusable, so insights stay current as care patterns evolve—without repeated bespoke development.
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Can Care Gap Intelligence prove medical affairs impact?
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Yes. Care Gap Intelligence tracks longitudinal changes in care gap metrics over time, showing how those metrics change over time alongside medical initiatives and comparing engaged versus non-engaged populations. This provides a defensible, directional narrative for leadership, governance and board reporting.
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What data does Care Gap Intelligence use?
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Care Gap Intelligence uses patient-level longitudinal claims data, with optional enrichment from tokenized EMR or lab linkage and public SDoH sources where needed. Data is ingested using pre-defined, validated patterns with built-in quality checks and version control.
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What does success look like in the first 90 days?
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Clear, quantified care gaps identified for the priority therapy area; clinical and socioeconomic drivers understood; HCPs and accounts prioritized for focused medical engagement; and baseline established for longitudinal impact tracking.
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Can Care Gap Intelligence help find undiagnosed patients?
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Yes. Care Gap Intelligence has a predictive capability that learns from the journeys of diagnosed patients and uses that to flag patients who look similar but have not been diagnosed or were misdiagnosed. It can also flag patients who fit trial-eligibility profiles, useful for shortening the diagnostic odyssey and for trial feasibility in rare and specialty disease.
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See ZAIDYN in action
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