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Customer Engagement

Ensure and optimize coordinated, personalized engagement across field and digital channels with an AI-powered platform built for life sciences.

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ZAIDYN COMMERCIAL

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Book a demo

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Ask a question

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10%

Up to 10% brand lift

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Learn more about hours spent on learning and development in 2024

50%

Up to 50% improvement in customer engagement

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Learn more about hours spent on learning and development in 2024

95%

Of users adopt Field Insights targeting intelligence daily

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Learn more about hours spent on learning and development in 2024

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What you can do with Customer Engagement

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Turn customer signals into action

Use customer signals across channels, behavior and affinities to optimize HCP engagement by recommending next best actions at the right time.

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Coordinate engagement across channels

Align field, digital and medical touchpoints in one place so every interaction builds on the last, delivering consistent, coordinated engagement across field roles and digital channels.

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Adapt engagement as conditions change

Continuously adjust message, channel and timing based on performance and preference data, enabling personalization at scale so engagement stays relevant as conditions evolve.

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Create personalized journeys for every customer

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Create personalized journeys with ZAIDYN Customer Engagement

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Explore the modules powering Customer Engagement

See how intelligence, orchestration and execution come together in one system.

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WHAT’S INSIDE

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Orchestration Engine

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Field Insights

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Next Best Action

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Dynamic Targeting

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Conversational AI

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Algo Flow

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Help teams focus where it matters most

See how leaders across commercial and medical teams turn intelligence into coordinated, compliant action.

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Different roles. One intelligence platform.

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Sales

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Marketing

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Insights & Analytics

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Upcoming events

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See all events

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ZAIDYN Biopharma Day | 2026

Join us on May 6 in Boston to see how ZAIDYN supports commercial execution and medical decision-making across life sciences teams.

https://web.cvent.com/event/50d4b7b4-39c9-4c4a-b486-bb321e9e0d66/summary

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Thank you for requesting a download of the Release Notes. A representative will contact you within 48 hours. If you have any questions, please contact us.

Customer Engagement Board | 2026

ZAIDYN Customer Engagement Advisory Board | 2026

Join our advisory board on July 28 to collaborate with peers and shape how ZAIDYN Customer Engagement supports commercial strategy. Registration coming soon.

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Thank you for requesting a download of the Release Notes. A representative will contact you within 48 hours. If you have any questions, please contact us.

Veeva Commercial Summit | 2026

Join us May 19-20 in Boston to see how ZAIDYN works with Veeva to guide field strategy, personalize engagement and turn insights into coordinated action.

https://engage.zs.com/2873c1

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Thank you for requesting a download of the Release Notes. A representative will contact you within 48 hours. If you have any questions, please contact us.

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Resources

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RESOURCES

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See all resources

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See how ZAIDYN Orchestration Engine helps life sciences drive and scale customer engagement

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Watch a short video

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See how our platform powers commercial performance, engagement orchestration and AI-driven insights

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Discover how ZAIDYN OmniBERT helps you personalize omnichannel engagement by capturing moments that matter

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Read the blog

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Discover how real companies use ZAIDYN to streamline operations, engage and scale intelligently

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Read the case study

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Discover how Boehringer Ingelheim powers its global analytics with the cloud-native ZAIDYN platform

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Uncover what life sciences organizations should look for in an AI-driven analytics platform

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Explore the ZAIDYN ecosystem

See how commercial, content, medical and patient intelligence come together in one life sciences platform.

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EXPLORE ZAIDYN

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How we support you

Get the level of support that fits your organization and grows with you. We work side by side with your teams to ensure smooth onboarding, strong adoption and faster time to value. Whether we run ZAIDYN together or help you take the reins, our experts stay close to help you prove value and build momentum.

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ONBOARDING

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Frequently asked questions

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What is ZAIDYN Customer Engagement?

ZAIDYN Customer Engagement is customer intelligence software for life sciences that helps teams across the enterprise plan coordinate and execute personalized engagement across field and digital channels. It embeds life sciences-trained AI into daily workflows, integrating seamlessly with your tech stack, to turn customer signals into next best actions and orchestrated journeys at scale.

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Who is ZAIDYN Customer Engagement software built for?

ZAIDYN Customer Engagement is designed for life sciences organizations of all sizes, including large pharma, biopharma and medtech companies around the world. Teams across sales, marketing, insights and analytics, medical affairs, IT and global capability centers use it to run coordinated, compliant customer engagement programs.

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How is ZAIDYN Customer Engagement software different from traditional omnichannel or analytics tools?

Traditional analytics tools explain what happened, focusing on reporting or isolated execution. ZAIDYN Customer Engagement helps teams look ahead, decide what to do next and coordinate execution across channels—directly in their workflows. It acts as an intelligence portfolio that connects data, decisions and action.

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Does ZAIDYN Customer Engagement software work with existing CRM systems?

Yes. ZAIDYN Customer Engagement integrates with existing CRM and marketing platforms like Veeva and Salesforce, helping teams guide engagement without replacing their core systems.

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Explore our partner ecosystem

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How does agentic AI power the ZAIDYN platform and support customer engagement?

Agentic AI trained in life sciences interprets customer and engagement signals, recommends next best actions and helps activate them within defined guardrails. This allows pharma, biotech and medtech teams across the enterprise to respond to changing behavior, preferences and performance while maintaining governance and compliance.

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Explore our agentic AI framework

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How does ZAIDYN Customer Engagement support compliance and global scale?

The ZAIDYN platform is built for life sciences compliance, with governance, auditability and role-based controls, and built-in life sciences-trained AI. It supports global deployment while allowing local adaptation across markets and regulations. Because ZAIDYN is modular by design, you can start with one module and expand when you’re ready. Our intelligence platform supports the full life sciences enterprise, from commercial, medical and patient to content.

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